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Working with eduroam WiFi Accounts

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7.0 - Updated on 2022-08-15 by Sean Schluntz

6.0 - Updated on 2022-08-12 by Sean Schluntz

5.0 - Updated on 2021-07-29 by Sean Schluntz

4.0 - Updated on 2021-07-29 by Sean Schluntz

3.0 - Updated on 2021-07-02 by Sean Schluntz

2.0 - Updated on 2020-10-29 by Sean Schluntz

1.0 - Authored on 2020-10-23 by Sean Schluntz

eduroam is the primary WiFi network for the UC Berkeley campus community. In order to connect to eduroam individuals must create a key, or password, that will be used in place of their normal CalNet passphrase.

What types of accounts are supported on campus WiFi?

Notes:

 

This article covers the following topics:

 

Accessing the WiFi Key tab in the Berkeley Portal

  1. Navigate to the Berkeley Portal: https://portal.berkeley.edu 

  2. You may be redirected to the CalNet authentication portal, if so log in using the account you want for wireless access and you will see the Berkeley Regional Portal home page
    Berkeley Regional Portal Home Page


  3. Click on the People Cards link at the top of the page and you will see basic information about yourself.  Please note that information displayed in My People Card is not displayed to other users. Any private information you may see in the different parts of the My People Card page is protected from unauthorized access
    Berkeley Regional Portal My People Card Compact View

  4. Click on the details> button and then the WiFi Keys tab to see your wireless account information. If no account is listed continue to the Creating a WiFi Account section below
    My People Card Wifi Keys Tab with Example Account

  5. WiFi accounts can have a status of Active or Blocked. Active is a working account. Please contact the Information Security group for information about your account
    My People Card Example with Blocked WiFi Account

  6. From here you can create or delete your WiFi account as well as request a new password as detailed in the following articles

 

Creating a WiFi Account

  1. Browse to the WiFi Keys tab of the Berkeley Portal https://portal.berkeley.edu/people/wifi_access
    WiFi Keys Tab with No WiFi Accounts

  2. Each CalNet ID is only allowed one eduroam account. If an account is already listed you can only change the password or delete it

  3. Click Make Changes to open the wireless account page
    WiFi Accounts List with No Accounts

  4. If the system reports your account is locked please follow the link to the Information Security page for additional information, you will not be able to create an account until the lock is removed
    WiFi Keys Account Locked Warning

  5. Click Create New
    WiFi Accounts Create Account Screen

  6. You can click Regenerate Password if you would like to see a different password. Once you've clicked Regenerate Password you can't go back to a previous password
    • You are not allowed to set your own password, only use passwords generated for you by the system
       
  7. The system will display your eduroam username and password. Store both in a safe place and click Create Account
    WiFi Keys New Account with Reminder To Use LastPass to Store Credentials

  8. Your eduroam account has been created and can be used immediately
    • This is the last time you will be able to see your password
    • Be sure you store your username and password somewhere secure (such as with LastPass Premium, which is free to faculty, staff, and students)

  9. Click I have stored my password securely, and am ready to continue to be returned to the WiFi Accounts list
    WiFi Key Management with WiFi Account Displayed

  10. Click Go back to WiFi Key Management to return to My People Card

 

Changing your WiFi Password

  1. Browse to the WiFi Keys tab of the Berkeley Portal https://portal.berkeley.edu/people/wifi_access to see your WiFi account list
    Berkeley Regional Portal My People Card Wifi Tab Account List

  2. If your account is listed as Blocked your WiFi account has been suspended.  Please contact the Information Security group for information about your account. Blocked accounts cannot be reset or deleted
    WiFi Keys Account List Showing Blocked Account

  3. Click Make Changes to open the WiFi Account management page
    WiFi Keys Management Page Accounts List


  4. If the system reports your account is Blocked please follow the link to the Information Security page for additional information, you will not be able to modify any devices until the lock is removed

  5. Click the Change Password button and a new password will be displayed
    WiFi Keys Eduroam Change Password Screen

  6. You can click Regenerate Password if you would like to see a different option.  You can't go back to a previous password

  7. When you are happy with your password click Save New Password and the system will update your account.
    • This is the last time you will be able to see your password
    • Be sure you store your username and password somewhere secure (such as with LastPass Premium, which is free to faculty, staff, and students)

  8. You will be returned to the WiFi Accounts list and can click Go back to WiFi Key Management to return to My People Card

 

Deleting a WiFi Account

  1. Browse to the WiFi Keys tab of the Berkeley Portal https://portal.berkeley.edu/people/wifi_access to see your WiFi account list
    Berkeley Regional Portal My People Card Wifi Tab Account List

  2. If your account is listed as Blocked your WiFi account has been suspended.  Please contact the Information Security group for information about your account. Blocked accounts cannot be reset or deleted
    WiFi Keys Account List Showing Blocked Account

  3. Click Make Changes to open the WiFi Account management page
    WiFi Keys Management Page Accounts List

  4. Click the Delete button to see the deletion confirmation window
    WiFi Keys Delete Account Prompt

  5. Clicking Delete Account will remove your account from the system. Clicking Cancel will stop the account deletion

  6. You will be returned to the WiFi Accounts list and can click Go back to WiFi Key Management to return to My People Card

 

For instructions on how to connect please choose one of following links:

 

For additional assistance, contact CSS IT at 510-664-9000 and follow the prompts to reach a technician from between 8 am to 5 pm, Monday through Friday. A ticket may also be submitted through http://sharedservices.berkeley.edu/it/ or by e-mailing itcsshelp@berkeley.edu