Working with eduroam Wi-Fi Accounts

eduroam is the primary Wi-Fi network for the UC Berkeley campus community. In order to connect to eduroam individuals must create a key, or password, that will be used in place of their normal CalNet passphrase.

What types of accounts are supported on campus WiFi?

• Faculty, Staff, Students, and Associates (anyone with a CalNET ID) individual use
• Special Purpose Accounts for use with kiosks and other shared devices

Visitors from other academic and research institutes who already have an eduroam account do not need to create a new one when visiting UC Berkeley. Eduroam accounts are shared world-wide

This article covers the following topics:

• Accessing the WiFi Keys site
• Creating a WiFi Account
• Changing your WiFi Password
• Deleting your WiFi Account

Accessing Wi-Fi Keys

1. Navigate to the Wi-Fi Keys website https://wifi-keys.berkeley.edu 
   
   
2. You may be redirected to the CalNet authentication portal, if so log in using the account you want for wireless access, and you will be taken to the main Wi-Fi Keys page. 
   
   
3.  On this page you will see the status of your eduroam account, and below that any Berkeley-IoT devices that are registered to your account. 
   

Creating a WiFi Account

1. Browse to the Wi-Fi Keys website https://wifi-keys.berkeley.edu and scroll to the eduroam account section
   
   
   
2. eduroam accounts have one of three statuses
   • Disabled - The account is valid, but does not have a password
   • Active - The account is valid and has a password
   • Blocked - The account has been suspended by the Information Security Office
     
     
3. To set an initial password on a Disabled account, click Set Password to create a password for your account
   
   
4. A Create Account window will open and prompt you to enter a new password, and then confirm it
   
   
5. The Save Account button will be inactive until the password and new password match, and meet all of the UC Berkeley password requirements.
   
   
6.  Click Save Account, you will be briefly taken to a change completed page, and then redirected back to the Wi-Fi Keys main page
   
   
7. Your account is now available to connect to eduroam

Changing your WiFi Password

Warning: Changing your eduroam password will invalidate the old password.  All devices using your account will be disconnected and will need to be re-connected using the new password.

1. Browse to the Wi-Fi Keys website https://wifi-keys.berkeley.edu and scroll to the eduroam account section
   
   
   
2. eduroam accounts have one of three statuses
   • Disabled - The account is valid, but does not have a password
   • Active - The account is valid and has a password
   • Blocked - The account has been suspended by the Information Security Office
     
     
3. To change the password on an active account, click Change Password
   
   
4. A Change Account Password window will open and prompt you to enter a new password, and then confirm it
   
   
5. The Save New Password button will be inactive until the password and new password match, and meet all of the UC Berkeley password requirements.
   
   
6.  Click Save New Password, you will be briefly taken to a change completed page, and then redirected back to the Wi-Fi Keys main page
   
   
7. Your new password will now be required for all eduroam connections. Devices already connected may stay on the network for up to four hours, but will be disconnected if the password on them is not updated

For instructions on how to connect please choose one of following links:

• Windows 11 KB0010909
• macOS KB0010273
• Android KB0010271
• iOS KB0010268
• ChomeOS KB0014103
• Linux KB0010826

If you have issues connecting to eduroam try rebooting your device and go through these steps again. If this does not resolve connectivity please contact us for help:

• Faculty, staff, and student employees - contact IT Client Services.
• All other students - contact Student Technology Services