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eduroam WiFi Service

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What is eduroam?

eduroam is a world-wide roaming WiFi service for educational institutions.  Users from any participating institution can use the eduroam service at any other participating institution to obtain WiFi network connectivity with minimal configuration.  eduroam users do not require guest passes, they use their own credentials provided by their home institution.  

eduroam for UC Berkeley Staff, Faculty and Students

As of late 2014, eduroam is available for use by UC Berkeley Staff, Faculty and Students - any UC Berkeley network user who has access to AirBears2 can use eduroam both on the UC Berkeley campus and at any other institution that supports eduroam worldwide.
 
If you will be traveling and plan to use eduroam at your destination, we recommend configuring your device before departing by connecting it to the Campus eduroam network. 

eduroam for Visitors to UC Berkeley

As of late 2014, visitors to UC Berkeley who come from an institution that participates in eduroam will be able to use this WiFi network without the need for guest passes or additional configuration.  Visitors using eduroam will be provided with full access to the UC Berkeley network because they are authenticated using their institution's credentials.
  • Please note that PPTP is enabled on eduroam, and some VPN clients may require you to enable NAT Traversal in the settings (this is rare). 

How do I Use eduroam?

Configuring eduroam is identical to the configuration for AirBears2, with one exception - a UC Berkeley user should use their CalNet ID as their username, followed by @berkeley.edu to identify their home institution when connecting to an eduroam network. For example, if your CalNet ID is oski, you would use oski@berkeley.edu as your eduroam username.  Note that this is not your email address - though in many cases it may be the same. Your eduroam password is your AirBears2 WiFi Key.
 
Information on creating and managing an AirBears2 WiFi Key is available here:

https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0010721 

To configure your device to use eduroam, follow the same steps that you would to configure your device to use AirBears2, with the exception that the network name is "eduroam" and the username entered should include @berkeley.edu.  

eduroam CAT

Alternatively, eduroam provides the eduroam CAT (Configuration Assistant Tool) to aid setting up eduroam clients: https://cat.eduroam.org. Select "Select "University of California, Berkeley" to download the correct tool for the OS and follow the instructions. The username entered should include @berkeley.edu.

How do I get help with eduroam?

Contact CSS-IT for support with eduroam via the normal methods (See How to Contact CSS IT for Support ).  This includes assistance with configuring your device if you are visiting another institution. Please note that CSS-IT has limited ability to diagnose, troubleshoot and support connectivity problems if you are visiting another location and attempting to use eduroam.  We recommend that you configure and test eduroam on your device while on the UC Berkeley campus, before you travel, to ensure that it is functional.

Where can I get more information about eduroam?

The eduroam website is located at https://www.eduroam.us for US information and http://www.eduroam.org for international information.  This site includes details of which institutions provide eduroam globally.