The ITSM Practice Council, established in April 2025, was tasked with creating standard documentation for six foundational practices. To help folks get started with each practice, we have created a quick reference guides for five of the six practices below:
Change Management Quick Reference Guide
Incident Management Quick Reference Guide
Knowledge Management Quick Reference Guide
Request Management Quick Reference Guide
Service Catalog Quick Reference Guide
Please note that the CMDB / Configuration Management quick reference guide will be created once the CMDB practice is more defined.
For more detailed practice documentation, please refer to our other Knowledge Base article KB0015210.
If any update(s) or clarification(s) are needed to the above documents, please contact the practice owner listed in the detailed practice documentation for assistance.