IT Service Management (ITSM) Practice Documents

The ITSM Practice Council, established in April 2025, was tasked with creating standard documentation for six foundational practices outlined below:

Change Management Practice Guide

CMDB / Configuration Management Practice Guide

Incident Management Practice Guide

Knowledge Management Practice Guide

Request Management Practice Guide

Service Catalog Practice Guide

If any updates to the above documents are needed, please contact the practice owner listed in the documents for assistance.