Zoom Changes

Zoom regularly provides new versions of Zoom that offer new features and bug fixes. Follow their Release Notes to stay up-to-date, and make sure to use the latest version of Zoom to take advantage of all available features. View instructions for how to update your Zoom Client, particularly how to use the self-service update option if you have a managed machine that requires admin credentials. Contact tech support if you need help with updating.

Berkeley-specific Changes

Feature Enhancements, including changes to meeting security settings, effective July 25, 2022

Starting July 25, 2022, several enhancements will be made to the UC Berkeley Zoom Service. We hope these new features will improve your overall Zoom experience:

Security changes - UC Berkeley Zoom accounts will now be able to disable the authentication requirements for meetings as long as a waiting room or passcode is enabled. These settings can be changed in your account settings.
Polling libraries - You can now save polls and quizzes to a library so you can reuse them in future meetings.
Whiteboards - Whiteboards will now be enabled for all accounts. Use whiteboards for brainstorming, note-taking, demonstrating complex concepts, group work, task organization, and more.
Note: Whiteboard activity is inaccessible to people who use screen readers. If you use this feature, be prepared to read aloud all the contributions so that everyone can see and /or hear them.
Zoom Apps - Zoom Apps will be enabled for all accounts. Zoom Apps currently include a timer, virtual backgrounds, and an in-meeting Zoom Room controller.

Single Sign-On (SSO) with CalNet IDs required to sign in to Berkeley Zoom accounts, effective January 11, 2022

If you have used an email address and password to login to your Berkeley Zoom account, you will need to start using SSO with your CalNet ID and passphrase.
To sign in from the Zoom client, use the SSO link rather than the email and password fields (which will no longer work). See How to Sign in to Zoom
To sign in from a web browser, visit https://berkeley.zoom.us/signin and enter your credentials on the CalNet authentication screen

Authenticated Exception allows guests to bypass authentication effective April 1, 2021

When you are scheduling a meeting, if you have the need for your guests to bypass the authentication requirement, you can add participants onto a list of "Authenticated Exceptions" where these participants will receive unique meeting invite links directly in their email that will allow them to bypass authentication. This is a good option for meeting hosts who know their guests may have difficulty with the sign in process.

Live Transcription Closed Captions settings updated on February 18, 2021

We will update the default settings for Save Captions so that meeting hosts who would like to allow their participants to download closed captions transcripts from their meetings will need to update this setting to "Allow participants to save fully closed captions or transcripts".

Important Zoom Cloud Recording changes launched January 6, 2021

Cloud recording turned off by default - to continue using Zoom Cloud Recordings you will need to re-enable this setting in your Zoom Recording settings. For step-by-step instructions, see: How do I enable Zoom Cloud recordings?
Zoom to Kaltura integration launched
30 day retention period will resume for Zoom Cloud recordings in coordination with the Zoom to Kaltura integration
Important information regarding the Zoom to Kaltura integration can be found here: https://dls.berkeley.edu/frequently-asked-questions-about-zoom-kaltura-integration

Older changes

To view list of older changes made in Zoom, see: Older UC Berkeley Zoom Changes

Posted by Jen Bellenger 2020-11-09 10:22:56

Dear @Guest, Please submit a request to telecom-zoom@berkeley.edu for us to authorize your account. We do not have a campuswide agreement with Otter.ai, but you may request for us to authorize your individual account to use this app: https://marketplace.zoom.us/apps/MmQJIMXUTYiCdPX5anvKVw Thanks!

Posted by Guest 2020-11-07 22:25:29

Seconding this!

Posted by Christine Liu 2020-10-26 15:12:29

Could you please authorize the Otter.AI app for transcribing or add some sort of function to allow closed captioning or live transcripts? This is something we need for accessibility, and other universities like UC Irvine have it already. Thanks!

Posted by GUEST Crosen 2020-09-24 09:13:54

Dear Jennifer I have a BerkeleyZoom account. That was what I was trying to update!! Hence my question. I now know that Berkeley will notify us when our accounts need to be updated and provide a link at the time that makes this happen. It would be nice if you would say this on the home page of Berkeley Zoom. This was not the case few weeks ago when I was trying to figure out if my account needed updating. I hope it is now. Many non-Berkeley zoom meeting coveners warn people to update their accounts to avoid difficulties entering their meetings. Chris On Thu, Sep 24, 2020 at 9:01 AM Jennifer Bellenger wrote:

Posted by Jen Bellenger 2020-09-24 09:00:46

Thanks, Chris. Hope your semester is going well!

Posted by Jen Bellenger 2020-09-24 09:00:24

If you are eligible for a UC Berkeley Licensed Zoom account (formerly known as Pro account), all you need to do is sign in from https://berkeley.zoom.us. It will automatically create an account for you. If your campus affiliation is not eligible for a Licensed account you will not be able to upgrade to one. To see terms of eligibility, please review our Zoom Service Level Agreement (SLA) here: https://berkeley.service-now.com/kb?id=kb_article_view&sysparm_article=KB0013714 If you require IT support, please contact the following: Students: sts-help@berkeley.edu Faculty: zoom-help@berkeley.edu Staff: telecom-zoom@berkeley.edu Thank you.

Posted by GUEST Crosen 2020-09-23 19:57:28

Dear Guest, Not accessible info - at least not on the Berkeley zoom site, back when I wrote that email out of extreme frustration. However, the Haas and CSS IT folks have informed me that as long as I have a Berkeley zoomPro account, the Berkeley system will automatically update my zoom account when needed. So it's become a non-issue for me. Hopefully this is indeed the case! Chris Rosen

Posted by Guest 2020-09-23 18:15:51

seriously there is like no info on how to do this?? how do we do it??

Posted by Jen Bellenger 2020-09-15 13:26:49

Hi @Aidan Smith. Thanks for letting us know the link was broken! I have replaced with the active article.

Posted by Aidan Smith 2020-09-15 13:05:32

By any chance could you update the link titled "eligible for a UC Berkeley-provided Zoom account"? It doesn't lead to an active page. Thank you!

Recent changes made in Zoom