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bSecure GlobalProtect VPN Installation Guide: Chrome OS

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6.0 - Updated on 2019-07-19 by Sean Schluntz

5.0 - Updated on 2019-02-07 by Sean Schluntz

4.0 - Updated on 2018-11-08 by Sean Schluntz

3.0 - Updated on 2018-11-08 by Sahil Sanghvi

2.0 - Updated on 2018-10-18 by Sahil Sanghvi

1.0 - Authored on 2018-10-16 by Sahil Sanghvi

Note: If Android applications are supported on your ChromeOS device we recommend using the Android GlobalProtect instead of the ChromeOS version. It is the recommended application for ChromeOS by the manufacturer.

 

  1. Launch the WebStore and search for “GlobalProtect”, it is by Palo Alto Networks, then click the + ADD TO CHROME button.

 

  1. You will be prompted by the WebStore to make sure you wish to install the software, click Add app
    https://lh5.googleusercontent.com/dO1FcnShEq88Uikf236NHme2iVrhDDiSLGw101d0-X1twkVGNhzOBeXerqlWqQcvnjVHKblZTnxDhHdmzDSSBWFdlr5hdpLAlRgLjuJU9_gojaNgTdr2zvXJgxUCgIfyO843NMcf

 

  1. Close the web store and open the GlobalProtect application, the icon is a globe with a shield, and you will be presented with the setup page
    https://lh3.googleusercontent.com/-Q2HVOT1WVh6qDwfllOMhRznoWQBhUfJWrM-OszOrOscr1WB_8gZB8iBOMKdd7xewtPRnONonzVCkiPjTQRQrxFW_aMvlxHvqZJrJXGdYMx9ZuiDQ_8KYxhTNX3H2v9ZPWjeaQXp

 

  1. Enter “vpn.berkeley.edu” (without the quotes) in the portal address field and click Add Connection
    https://lh3.googleusercontent.com/bi_vgjuES3EgFlBVZz1yXXpwqXWg0zzrlDnegdyyRUU9X0Y9y3dBeeOJngZPcyQVZOkSbbB_-5WT6IioZiMz4TZpZ9zGJ835gh4_laFWOBZ2HuxmjrYgBNZ7upmFAfVzLnHOvmWB

 

  1. You will then be presented with the portal status page
    https://lh4.googleusercontent.com/53njs07FSSxKPYRVgHivt-dhgWqpWYUrwRYQ9nhyKqQlXCXEidHVcjEvP1qwN7I3f_UrGIAP_45sr8O5AuDMKOdDb2T1edy4JE03089N2fsiwDuhNkxzFgWvAxu-wp95AuVHtAdh

 

  1. Close that window and open the ChromeOS system tray, you will see a new entry for VPN, click on it
    https://lh3.googleusercontent.com/Xh11pSrcb9LRSq6pd8QF3ugk1kmM4lZPEI3ugcg0T6DBm8o9y3r1-ZHqOsjIOvU8X616kb9Fc2AUOVs7ItgCJt6oWNP3KTw5wpHvZa4w1mueFoyYyQfn77bcSPjqgKOuSm7qEGQg

 

  1. Now click on the vpn.berkeley.edu entry to start the login process
    https://lh4.googleusercontent.com/RuYoOuGpiwYjJtLc-r8ZW5AeJxJSHu2xP1a-3a6TXg_Tw1TYIrJ3RneaHfc48dT-NMVLMk4s7Gy_e5uYcDlDIAe_41vXohWjU4yXyGaS5eiudmmHDQXX6yNvQDqox449QUVdbO35

 

 

  1. The connection process may take a long time (greater than a minute) to start, once the initial communication is over you will be presented with the CalNet login screen.
    https://lh5.googleusercontent.com/DDOj0tZ7zUGFRk7Opz82bP0LgIfm6TP7htqB_354izHXnj5z8GEzLDWf_0si21X-xPwIB_DhAv2Eu8m-HasjOO_SSeUIZDjDh2Ysm6o1TsDHOroBR9i5hZVAgGsJzjq1te3ZnmVL

 

  1. One successfully authenticating the device will check with each or the available gateways to verify your access. During this period the device may report that the VPN connection failed.

 

 

  1. You can watch the status of the connection by launching the GlobalProtect application
    https://lh5.googleusercontent.com/GQ0gY05CfD2xhz-TDNumKVHMV9UUhvoVyTNCGDn-_VMg-Gb39ilzpL-Hq5LYkNC8WYStTTn2wlBrsBcsVhvhaoL52ftgrVgGe17qkqk3W_K5PgSHAuhMdGvk4sQoK7BRB0MgePkM

 

  1. To disconnect click the disconnect button at the bottom or the status page or open the system bar, click on the VPN, then choose disconnect.

 

At this time if the GlobalProtect client is configured incorrectly, for example with a typo in the name portal name, the only way to fix it is to uninstall it and then reinstall it through the WebStore.

 

Users of the ChromeOS GlobalProtect are not able to choose which Gateway they use, please see the following KB article for more information https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0012497