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Windows Computer First Login Guide |
1. Power on your pc and you will be greeted with the Login Screen.
2. Before logging in, click on the internet iconon the lower right of your screen and connect to your preferred wireless network.
If your first login in is on campus, connect to eduroam then proceed to step 5. (For more information on eduroam visit https://technology.berkeley.edu/wi-fi)
3. Connecting to ‘Global Protect VPN’
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A. Click the ‘Network Login’ icon |
B. Click the arrow next to ‘VPN.Berkeley.edu’ |
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C. Enter your Calnet & Passphrase |
D. Authenticate with DUO 2-Factor authentication |
4. Once connected click the “Back” button which will return you to the windows login window
5. Login into Windows with your Calnet ID and passphrase.
6. Wait until Windows loads your Desktop. This process can take a few minutes.
7. You may now begin using your computer. We recommend you review quick start guide visit: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0014792
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Ticket Number: INC |
MAC / Passthrough address: |
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Service Tag / Serial Number: |
Active Directory Location: |
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Calnet ID assigned: |
Socreg Security Contact: |
How to get help with your computer:
If you need help getting started, please reply to your ticket within 5 days of receiving your computer. It’s helpful to provide your phone number where you can be reached and some dates and time-blocks when you’re available to receive help.
In the future, if you need help with your computer, here’s how you contact IT Client Services.
Support: Monday-Friday, except University holidays.
- Service Desk (510) 664-9000, Option 1
- Request Service, go to: https://berkeley.service-now.com/ess/it_catalog.do, select Device Support,
- Select Computer Support, then Setup a Computer for a New User. Complete the required fields and submit the ticket.
- Select Printer Support, then Install Printer to computer. Complete the required fields and submit the ticket.
- Report a problem or something that has stopped working, go to: https://berkeley.service-now.com/ess/
- For walk-in service visit our Drop-in IT Support Center, see our location and hours, here: https://technology.berkeley.edu/contact-us
- Search our Knowledge Base, go to: https://berkeley.service-now.com/kb