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Windows Computer First Login Guide |
Please follow the below instructions when you've been issued a freshly imaged computer from ITCS. A new machine from ITCS will include the Berkeley Desktop equipped with Pre-Login VPN services. Below is how to use these services.
*Please log in to your device within 90 days. After this period, your connection to campus AD services will be lost and IT will need to re-apply the Berkeley Desktop*
1. Power on your PC and you will be greeted with the Login Screen.
2. Before logging in, click on the internet icon on the lower right of your screen and connect to your preferred wireless network.
*If your first login in is on campus, connect to eduroam then proceed to step 5. (For more information on eduroam visit https://technology.berkeley.edu/wi-fi)*
3. Connecting to ‘Global Protect VPN’
a. Click the ‘Network Login’ icon
b. Click the arrow next to ‘VPN.Berkeley.edu’
c. Enter your Calnet & Passphrase
d. Authenticate with DUO 2-Factor authentication
4. Once connected click the “Back” button which will return you to the windows login window
5. Login into Windows with your Calnet ID and passphrase.
6. Wait until Windows loads your Desktop. This process can take a few minutes.
7. You may now begin using your computer. We recommend you review quick start guide visit: https://berkeley.service-now.com/kb_view.do?sysparm_article=KB0014792
How to get help with your computer:
For additional assistance, please reply to your ticket within 5 days of receiving your computer. It’s helpful to provide your phone number where you can be reached and some dates and time-blocks when you’re available to receive help.
In the future, if you need help with your computer, here’s how you contact IT Client Services.
Support: Monday-Friday, except University holidays.
• Service Desk (510) 664-9000, Option 1
•To Request Service, Get Help, or Search our Knowledge Base go to: https://berkeley.service-now.com/bit and search for:
- "Setup a Computer", select Setup a computer for a User. Complete the required fields and submit the ticket.
- "Add a Printer", select Add a Printer to My Device. Complete the required fields and submit the ticket.
- "Get Help or Report issue" or select "Create a New Incident". Complete the required fields to submit a ticket.
- Click on Find Answers Now to search our knowledge base
- Click on Contact Us at the top of the webpage for information regarding self-service and our Drop-in IT Support service (location & hours of operation).