Filtering out unsolicited email from a known sender

A knowledge base article about Filtering out unsolicited email from a known sender provided by the UC Berkeley IT Service Hub - Knowledge Portal

 

Filtering out unsolicited email from a known sender

There are times when email will create unwanted tickets in ServiceNow. In order to filter out unwanted, unsolicited or spam email coming from identified senders sent to your SPA email (your support email address) before it is forwarded to ServiceNow, please follow the steps below.

Since you will want to stop unsolicited email before it is forwarded to servicenow@berkeley.edu, and forwarding takes precedent over any filter, you’ll need to forward from your SPA account to servicenow@berkeley.edu via a filter rather than the standard forwarding mechanism you are probably using.

If you are currently forwarding from your SPA account to servicenow@berkeley.edu via a filter, you can skip Part 1 and go to Part 2.

Part 1

  1. Log into your SPA account. Instructions for doing this are in the Knowledge Base article, How do I log in to a Special Purpose Account?.
  2. The first step is to make sure the forwarding address, servicenow@berkeley.edu is configured in your account. How to forward emails from bMail account.
  3. You will create a new filter. For more details on doing this, see the Knowledge Base article How to use filters in bMail. 
  4. Click on Create a new filter. In the To field in the first window enter the email address for this account. Click on Create filter with this search ».
  5. In the next window select the checkbox for Forward it to:. Select servicenow@berkeley.edu from the dropdown forwarding menu. Optional: We recommend selecting Skip the Inbox (Archive it) and Mark as read as well. Click on Update filter to save this filter.
  6. Finally, click on the Forwarding and POP/IMAP tab. Select the Disable forwarding radio button. 

Part 2

To stop email from a known ‘bad’ sender, open the message in bMail and block it. For details on doing this, see the Google support article Block unwanted emails. Email from the blocked senders will no longer forward to ServiceNow. They will be marked as spam and will be delivered to your spam folder.

Do not block Berkeley addresses, instead please send the mail to bconnected@berkeley.edu.