System Administration - Perceptive Content Client

Considerations

The system administration on the user side is minimal, however, if any of the default installation settings are modified without consulting with the Imagine team this could bring unwanted issues to the end user.

From the user's perspective, it is necessary that they log into VPN before accessing the system, especially if they are off campus.

The following are the most common areas where users would experience issues.

1. Connection profiles. End users usually have access to the Prod connection profile only. The settings of the Prod connection profile are:
   
   1. Name: Production
   2. img-pa01.ist.berkeley.edu
   3. Server type: Production
   4. Port number: 6000
   5. User name: Remember last successful user name
2. Re-imagining scanner machines. Due to the fact that the dedicated scanner machines have been installed with Kofax drivers and licenses to allow the scanning to Perceptive Content, removing a current scanner machine and re-imaging it without first consulting with the Imagine team can be very disruptive for the scanning team. Please review kb articles KB0014530 Perceptive Content Scanners and  KB0014531 Installing Scanner Drivers for Perceptive Content Scanners for information on this.

Troubleshooting

1. Connection profiles. End users have reported the following error messages:
   
   1. Error. The network connection to the server has been disconnected.
      
      1. Solution. Review that the connection profile has the correct settings as seen above
   2. Need to have access to QA server to perform UAT
      
      1. Solution. Please help the user with creating a new connection profile to QA:
         
         1. Double click on the Perceptive Content shortcut on your desktop
         2. Once on the dialog box, click on the Connection Profiles menu
         3. Click on Edit Connection Profiles
         4. Click on Create. On the new Connection Profile enter the following info:
            
            1. Name: QA
            2. Server: ID: img-qa01.ist.berkeley.edu
            3. Server Type: Test
            4. Port Number: 6000
            5. Click OK