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When I try to log in on my mobile device, the 2-Step screen displays a blank screen/ empty box

133 views

6.0 - Updated on 2019-07-08 by Karen Hurtado

5.0 - Updated on 2019-06-04 by Anne Tambe

4.0 - Updated on 2019-05-08 by Summer Scanlan

3.0 - Updated on 2018-12-06 by Summer Scanlan

2.0 - Updated on 2018-12-03 by Summer Scanlan

1.0 - Authored on 2018-09-13 by Sahil Sanghvi

Content restrictions on mobile device (such as an iPad or iPhone) will interfere with the DUO 2-Step Panel, and prevent the iFrame from loading properly. Please disable parental controls or content restrictions on your device and try again.

For instructions on checking content restrictions on an iPad, see the Duo website: https://help.duo.com/s/article/3710?language=en_US

Additionally, Duo recommends these troubleshooting steps: