Change: Improved Customer Notifications

Effective: 2018/01/03
Release: 6.3.0

Purpose

To improve the customer experience for our end users, we have updated the notifications to use an HTML based message that is more pleasently formatted. We have added calls to action within the email so that customers can more quickly find and use the links within the email.

Changes

Customer facing notifications have been changed with the new format

Examples

Incident Created - Caller

Incident Created Example

Incident Created - Watchlist

Incident Created - Watchlist Example

Incident Updated

Incident Updated Example

Incident needs customer actions

Incident Needs Customer Actions Example

Incident Resolved

Incident Resolved Example

FAQ

Have these been tested with mobile devices?

Yes. We tested with an android and ios mobile device using the latest applications. While there may be some variation between devices and applications, the message should look generally the same.