Overview
The ServiceNow 4.4.0 release is planned for Wednesday, October 19, 2016, at 7:00 p.m.
What’s New
Human Resources - A new menu item, "HR Case Metrics" has been added to the "Human Resources" application. HR staff with the metric_reader role can now view how much time is spent in each status for HR cases.
Changes
Human Resources - Assignment routing tables for HR cases and service requests have been updated to reflect organizational changes.
Fixes
ESS Portal - Unlicensed users will no longer see the text "Undefined" in the user detail fields: telephone, location, and location detail when the caller is changed when submitting an IT request.
Known Issues
Platform - Users with the share-group-filters role are no longer able to share filters with their group. This has been reported to the vendor and is a known issue. There is no ETA on a fix.