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ServiceNow Release 4.0.1

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Overview

The ServiceNow 4.0.1 release is planned for Tuesday, August 16, 2016, at 7:00 p.m. This is an emergency release to address some issues affecting HR Service Automation after the Helsinki release.

What’s New

There are no new features in this release.

Changes

There are no new changes in this release.

Fixes 

HR Service Automation - A fix for this bug: cases that existed before the upgrade to Helsinki can become stuck in work in progress without being able to complete the case.

HR Service Automation - A fix for this bug: non-HR staff on watch list are not able to view the case.

HR Service Automation - A fix for this bug: HR staff are not able to view caller details such as EID, etc.

Known Issues

No known issues are affecting this release.