What is the System Status Page?
The UC Berkeley System Status Page is a website hosted off-site, providing visibility into major system/application outages or maintenance taking place on campus. It can be accessed with either of the following URLs:
http://systemstatus.berkeley.edu/
What should be posted to the System Status Page?
Any planned or unplanned, outage or maintenance, that has the potential to, or that actually does impact 25 or more users on campus.
How do I submit a post to the System Status Page?
Fill out the following form and select either "Submit New Incident" or Submit New Maintanance": https://docs.google.com/forms/d/e/1FAIpQLSclSlVE8Xlg5iroeY3y7GL6Q8Ltp4ci3vH3l9tft4H0OSGZpw/viewform
The IT Client Services Desk will respond to you, acknowledge receipt of the posting. On average, postings are published to the System Status page within 15 minutes of their submission.
Making Updates to Existing Postings:
When scheduled work has been completed, please fill out the form again and select either "Update or Resolve Existing Incident" or "Update Existing Maintenance".
When an unscheduled outage occurs, Service Providers should provide updates to the Service Desk based on the following criteria:
| Estimated Number of Affected Users | Frequency of Updates |
| 1 - 100 | Every 60 minutes |
| 100+ | Every 30 minutes |
What is a CMR and who creates it?
A CMR is a Change Management Record. These records are reviewed on weekly basis by the campus Change Board.
When a scheduled outage is posted, the Service Provider should create and maintain the CMR.
If an Unscheduled outage is initiated by the Service Desk, the SD will create a Service Now incident ticket. If a change is needed to resolve a problem, the group performing the change will open the CMR.