Overview
The ServiceNow 3.25.0 release is planned for Wednesday, March 23, 2016, from 7:00 p.m. to 10:00 p.m.
What’s New
Incident - Configuration elements, including new assignment groups and Configuration Items, is being added to support the on boarding of the following groups: IST Windows, IST DBA, IST Unix, IST CalNet and Intercollegiate Athletics IT.
Changes
HR Service Automation - Disable list view editing in “Cases for same user” view.
HR Service Automation - Prevent cloning of task when when case is completed.
HR Service Automation - Prevent confusion to customers when updates to tasks are updating the associated HR case.
HR Service Automation - Lock additional fields when a case is closed to prevent further editing.
HR Service Automation - Prevent email sent to hrapscsshelp@berkeley.edu from creating an incident record as well as an HR case record.
Incident - Group members will now get an notification when an incident is updated, when assigned to that group and when the assigned to field is blank.
Incident - Added new close code: “Canceled by Customer”
incident - Added new close code: “Not Solved - No Solution”
Platform - The "create incident" form in the self service portal will now allow customers to select Urgency rather than Priority.
HR Service Automation - Update the message on the Pause Hr Case pop-up window to the more accurate text “Press OK to update and return to the case.”
HR Service Automation - After performing the “Complete Case” action, HR agents will now be directed to the Previous Location.
Fixes
Platform - Fixed an issue where system logs were flooded with spurious error messages.
Known Issues
No known issues are affecting this release.