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How to add a user to ServiceNow


5.0 - Updated on 2023-01-13 by Terri Kouba

4.0 - Updated on 2022-07-21 by William Dvorak

3.0 - Updated on 2019-09-19 by Admin Anthony Roybal

2.0 - Updated on 2018-09-18 by Anthony Roybal

1.0 - Authored on 2015-09-17 by Aric Horstman

Users can be added to the ServiceNow platform via the Service Catalog in ServiceNow.

Please note the following:

  1. In the Application Navigator search box at the top left of the window, search for "service catalog"
  2. Click on "Service Catalog" under "Self-Service"
  3. Go to IT Service Catalog > Enterprise Applications > ServiceNow  (navigate to
  4. Click  Add user to ServiceNow group
  5. Select a UC Berkeley affiliate
  6. Select an existing ServiceNow group
  7. Click Order Now