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Student troubleshooting for iClicker remotes only if your instructor is using iClicker Classic (FAQ)

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10.0 - Updated on 2022-01-11 by Sara Viray

9.0 - Updated on 2021-12-29 by Sara Viray

8.0 - Updated on 2021-08-27 by Judy STERN

7.0 - Updated on 2021-08-26 by Judy STERN

6.0 - Updated on 2020-02-11 by Judy STERN

5.0 - Updated on 2019-10-23 by Judy STERN

4.0 - Updated on 2019-08-23 by Judy STERN

3.0 - Updated on 2019-03-19 by Judy STERN

2.0 - Updated on 2018-07-31 by Judy STERN

1.0 - Authored on 2015-07-23 by Judy STERN

NOTE: Support for iClicker Classic is being retired, and this KB article is no longer being maintained.


Issues with iClicker registration in bCourses

Question: Why is there no “iClicker registration” on the left toolbar in bCourses?

Answer: Your instructor needs to make this tool visible in your course site; check with them if they have told you to use the iClicker registration tool to register. It may also be because your instructor is using iClicker Cloud this semester; if they confirm that they are using iClicker Cloud, you do not use the iClicker registration tool, but instead register your iClicker in the iClicker Student app (see "How to Register a Remote in the iClicker Student App")


Question: Why, when I click the "iClicker registration" tab, do I see a blank white page?

Answer: Sometimes the registration tool takes a while to come up. Give it a minute. If nothing happens, try refreshing the page. If you still find that nothing comes up, try the following:

  1. Be sure that your browser software is in compliance with bCourses: *see help below
  2. Be sure that your browser’s preferences indicate that third-party cookies are accepted.**see help below

If neither of the above work, visit the Student Helpdesk at their in-person locations or via phone/email; see https://studenttech.berkeley.edu/techsupport for current locations and hours.


Question: Where do I find my ClickerID number if it's not on the back of my iClicker remote?

Answer: It may be noted on a sticker within the battery compartment. If not, visit the Student Helpdesk at their in-person locations or via phone/email; see https://studenttech.berkeley.edu/techsupport for current locations and hours.

Question: How can I tell if I successfully registered my clicker? There's no clear response (or I get an error) when I click on the “register” button on the iClicker Registration screen on my class website.

Answer: If your clicker is registered, you will see it listed in a table below the field where you register the ID: 



If you do not see your ID with its registration date as above or you get an error message, you should do the following and try to register again:

  1. Be sure that you have an email address in bCourses. You will see the email address pre-filled on the iClicker Registration page, if you do have an email address in bCourses. If there is no email address pre-filled, go to Account > Settings in bCourses and add an email address. Try to register your clicker again in about ten minutes.
  2. Be sure that your browser software is in compliance with bCourses:. *see help below
  3. Be sure that your browser’s preferences indicate that third-party cookies are accepted.**see help below
  4. If you feel comfortable doing so, switch to Privacy Mode (aka Incognito Mode) in your browser (see https://en.wikipedia.org/wiki/Privacy_mode for more information). 

If none of the above work, visit the Student Helpdesk at their in-person locations or via phone/email; see https://studenttech.berkeley.edu/techsupport for current locations and hours. (Student Helpdesk staff are equipped to help you complete your registration.)


Question: What should I do if the registration box clears when I click submit?

Answer: If the field resets or clears, you have not registered. See Answer to question above this one.


Question: What are the supported browsers for bCourses?

Answer: https://guides.instructure.com/m/67952/l/720329-which-browsers-does-canvas-support


Question: How do I Enable third party cookies on my browser?

Answer: 

In Chrome:

In Firefox:

In Safari:



Problems voting in class or getting points

Question: What should I do if my iClicker remote turns off or the vote status light (or LCD panel) indicates that my vote was not received?

Answer:

  1. Check to see if your remote is on the same frequency as your instructors base station. Default is “AA” unless your instructor has asked you to change it because of interference,  reset your remote to the default. Instructions are on the back of your iClicker remote or at the iClicker support page on changing frequency.
  2. Check your batteries. If you get yellow light or a low battery light, try changing the batteries. In some cases with used remotes you may need to clean out the battery chamber with alcohol to ensure good connectivity. Note: the original iclicker remote takes 3 AA batteries. The third battery is often stuck above the others and needs to be banged out. Also Duracell batteries may be problematic; please refer to the iClicker support page about batteries.

If you need help checking your frequency or your batteries, visit the Student Helpdesk at their in-person locations or via phone/email; see https://studenttech.berkeley.edu/techsupport for current locations and hours.


Question: Why does my instructor say that I'm not getting points (or why do my points not show in bCourses), even though my iClicker seems to be working just fine in class and I successfully registered it in bCourses?

Answer: Check with the instructor to see if they did a Sync Roster since the date on which you registered your clicker. And, your instructor needs to sync iClicker scores with bCourses before your points will show up in bCourses Grades. Please confirm that your instructor has taken these steps. If they say they have done these steps, request support from iClicker.

Additional questions: 

Why do I see the "NO BASE" message or red light on my iClicker remote?

What is the warranty for iClicker remotes?


Who can I contact with other iClicker questions or problems?

Answer:

  1. iClicker support has support technicians available to help you
  2. Send email to clickers@berkeley.edu if iClicker Support isn't helpful