Before adding a bMail account to a phone, tablet or mail client (such as Thunderbird or Outlook), IMAP needs to be enabled from within the web interface of your bMail account.
To enable IMAP in bMail:
Log into bMail (bmail.berkeley.edu).
Go to Settings>Forwarding and POP/IMAP and select the radial button to enable IMAP.
Go to Settings>Forwarding and POP/IMAP and select the radial button to enable IMAP.
Click Save Changes at bottom of screen.
For additional assistance, contact CSS IT at 510-664-9000 and follow the prompts to reach a technician from between 8 am to 5 pm, Monday through Friday. A ticket may also be submitted through http://sharedservices.berkeley.edu/it/ or by e-mailing itcsshelp@berkeley.edu