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How do I fix my access to manage apps in the Creative Cloud Desktop App?

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3.0 - Updated on 2020-01-13 by Jen Bellenger

2.0 - Updated on 2019-10-21 by Jen Bellenger

1.0 - Authored on 2019-08-05 by Jen Bellenger

If you receive the error “You don’t have access to manage apps. Permission from your IT administrator may be required to enable apps management” in your Creative Cloud Desktop app, follow these steps:

1. Locate the ServiceConfig.xml file:
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

2. Move/Copy the file to the Desktop

3. Open the ServiceConfig.xml using Text Edit for mac or Notepad for Windows.

4. Replace wherever you find "false" with "true" and make the change permanent by saving the file.

5. Move this file to the same location where you copied it from and replace the original file.
Windows: C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs\ServiceConfig.xml
Mac OS: /Library/Application Support/Adobe/OOBE/Configs/ServiceConfig.xml

6. Reboot the computer

7. Launch the Creative Cloud Desktop Application to find the Apps panel.

If this fails to resolve your issue, please contact software@berkeley.edu.