Berkeley Security Software Installation Instructions for Windows

You do not need to take action if you have a campus-managed computer (aka Berkeley Desktop). Unsure if you have a campus-managed computer? Learn how to check here.

Requirements

To proceed, ensure that the following conditions are met:

1. Administrator Access:
   • You must have an “Administrator” account on your computer, allowing you to install applications.
2.  University-Owned Computer:
   • Do not install this software on your personal computer.
   • The computer must be a university-owned system that is not centrally managed (e.g., not part of the Berkeley Desktop).
3.  Operating System Compatibility:
   • The computer must run Windows 10 or newer.
   • To check your Windows version:
     • Open the Settings app, go to System > About.
     • Or, right-click on the Start button and select Settings.

Installation Instructions

1. Verify Eligibility
   • Ensure you meet the requirements listed above.
   • Verify your eligibility for the software here.
   • Select your @berkeley.edu email address when prompted.
     
     
     
     
2.  Access Software
   • After verification, you’ll be directed to the “Your UC Berkeley Software and Services” page.
   • Scroll down to the "Security Software" section.
   • Locate "Windows Security Software Installer" and click the "Box Link" to access the software package.
     
     
3.  Log in to Box
   • Use your CalNet credentials to log in to Box
     
     
     
     
   • Click the Download button to start downloading the installer.
     
     
4.  Install BigFix
   • Once the download is complete, open your Downloads folder.
   • Double-click on “BigFixAgent-UCB-2410-01.msi” to begin installation.
     • MD5 hash of BigFixAgent-UCB-2410-01.msi: 245568f976aa3ed77492274b2ed3a89b
     • SHA256 hash of BigFixAgent-UCB-2410-01.msi: 12d63c0a699f5d19122c400a1568904c0e76d49a7c2760ca4045f405d1cfedb4
   • If using Microsoft Edge to download the installer, a blue window with the message "Windows Protected Your PC" might be displayed when it is run. Please click "More Info" > Click "Run Anyway" to proceed with the installation.
   • You may need to provide an administrator account username and password to proceed.
     
     
5.  Install Trellix
   • After installing BigFix, the system will automatically install the Trellix Endpoint Detection and Response (EDR) software in the background.
   • You can continue working on your computer during this process.
     
     
6.  Need Help?
   • If you encounter any issues, please Contact IT Support for assistance.

Check if Berkeley Security Software is Installed

1. Look for this image on your taskbar
   
   • Please read the Security FAQ for more information