Certain uses of a UC Berkeley Enterprise Box account do not support the use of ones CalNetID / Single Sign On. Such functions include:
- External applications (iPhone / iPad, Mozilla Thunderbird, etc).
- Add-ons to Box.
- FTP access
To use these applications, a Box external password will need to be created.
To create an external Box password:
- Navigate to berkeley.box.com/
- Click on the Continue button to log in.
- If prompted by the CalNet Authentication Screen, enter your CalNetID and passphrase.
- Refer to official Box instructions: Box + SSO: Working with External Passwords
- Create the external password as applicable.
For additional assistance, contact CSS IT at 510-664-9000 and follow the prompts to reach a technician from between 8 am to 5 pm, Monday through Friday. A ticket may also be submitted through http://sharedservices.berkeley.edu/it/ or by e-mailing boxsupport@berkeley.edu