Self Service
In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:
- Check the Knowledge Base for an answer: Search the IT Knowledge Base (KB)
- Issues with a computer system or network problem: Check the System Status page for updates on any outages.
- Suspicious activity that may impact cyber security: Contact the Security team immediately.
- Access campus IT services: Browse our service catalog (CalNet authentication required).
- Tap into free training on various technical and non-technical topics: Log into LinkedIn Learning.
IT Support for UC Berkeley Employees and Affiliates
Faculty, staff, postdocs, student employees, visiting scholars & other affiliates can reach IT Support online (CalNet authentication required) or by phone (510-664-9000, option 1), Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays and curtailment periods).
Drop-in IT support is available to employees at the Academic Innovation Studio (AIS) in 117 Dwinelle Hall on Level D during the following hours.- Monday, Tuesday, Thursday, and Friday | 9 a.m. - 12 p.m.
- Monday through Thursday | 1 - 4 p.m.
- Friday | 1 - 3 p.m.
The Drop-in Support Center will also be closed on the following dates:
- Monday September 1st
- Monday November 10th
- Tuesday November 11th
- November 24th through 28th
- December 24th through January 5th, 2026
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Online Submit a ticket for IT help. |
Call Us Call 510-664-9000 and press 1 - often the quickest! |
Tech Support for Students (non-employee) and Student Delegates (parents)
Student Tech Services (STS) provides free tech support to all graduate, professional, and undergraduate students at UC Berkeley, as well as Calnet support for their delegates. The Student Helpdesk is available in-person, by phone and via email (excluding University holidays and curtailment periods).
Need tech equipment? Check out our STEP program for free loaner laptops, hotspots, webcams, and more!
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In-Person Locations |
Call Us Call 510-642-HELP (4357). |
Send your request to sts-help@berkeley.edu. |
CalNet and Google Workspace (email) Support for Alumni
Alumni can reach CalNet and Google Workspace (email) Support by phone (510-664-9000, option 1, 5), Tuesday, Wednesday and Thursday, 1 p.m. to 3 p.m. (excluding University holidays and curtailment periods). Also, check out the Knowledge Base and frequently asked questions.
Accessibility Assistance
If you are unable to access content or use features of IT Service Hub due to a disability, for assistance, please call (510)-664-9000 and include a description of the web access barrier. We will respond within 1-2 business days, excluding University holidays and curtailment periods.