ITSM ServiceNow list view changes for IT and new Natural Language Query (NLQ)

To prepare for our ServiceNow Vancouver upgrade, we will be changing the list views in ServiceNow that will affect all views for ServiceNow users. You may observe slight visual changes, however list functionality shall not be affected.

Changes 

Below note these four changes:

1. The “personalize columns configuration" is now represented by the gear icon instead of the 3-bar “hamburger icon”
2. The username initials or pictures associated with a person’s user record have been removed next to the name.

 3. Within the “personalize columns configuration", the menu changed to the familiar left to right selection interface. 

4. The filter condition builder has slight visual changes. The functions of the filter condition builder have not changed and your current filters should function as normal.

New functionality  

Natural Language Query (stepping into AI)

Natural Language Query (NLQ) turns your plain-language questions or requests into queries of your data. With NLQ, you can avoid having to use the condition builder or search through your lists and tables.

Selecting the natural-language filter icon brings up the NLQ interface. You can enter in plain-language questions or requests into any list on the platform.

Note: Your NLQ query only shows results from the table or list you query on.

NLQ includes a predefined set of synonyms. Use the following keywords for your NLQ questions and requests:

• Sorting or grouping: grouped by; sorted by; A-Z; z-a
• Dates: today; yesterday; last; this; next day(s); week(s); quarter(s); year(s)
• Filtering: starts with; ends with; more than; less than; empty; not empty; and; or
• Ownership: my; my team; created by; unassigned

Query examples: