We have received reports from certain Adobe Creative Cloud users that they are unable to access their account because their session could not be established. The error message looks like:
"Sorry, it looks like there is a problem finding your session. This can happen if you waited too long on the login page, or if you were redirected to a different server that issued the original request. This error usually goes away if you try accessing your desired application again."
If you receive this error message and you have administrative rights to the machine, you may try the following steps:
1) Quit your Creative Cloud Desktop App
2) Delete your Adobe PCD Folder and SLStore folders, see instructions: https://helpx.adobe.com/creative-cloud/kb/configuration-error.html
3) Remove the OPM.db file
For Mac OS: You can locate the OPM.db file in the \User\\Library\Application Support\Adobe\OOBE folder. To access the hidden user Library folder, see Access hidden user library files | Mac OS 10.7 Lion.
For Windows: You can locate the OPM.db file in the \Users\\AppData\Local\Adobe\OODB folder. To view the hidden AppData folder, see Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7.
4) Restart your computer and retry signing into your Creative Cloud Desktop App.
If these steps do not work for you, or you do not have administrative rights to your machine, please send a support request to software@berkeley.edu so your issue can be escalated appropriately.