Avaya Workplace VoIP solution

Telecom is reviewing the Avaya Workplace service in Fall 2020.  After running a pilot of the service in early January, we plan to begin making the Avaya Workplace solution widely available in the early part of 2021.

Avaya Workplace will allow you to:

• Seamlessly integrate with your campus Avaya phone number to make and receive phone calls from Avaya Workplace desktop and mobile apps, from any location, either on campus or while you’re working remotely
• IMPORTANT 911 NOTE: Do not use Avaya Workplace Desktop to place 911 calls as the system cannot identify your physical location on an internet device.
• Avaya Workplace gives you the flexibility to use the telephone that works best for you whether you are in the office, at home, in a temporary office, or in a remote location
• Apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice quality of service  
• See an Avaya Workplace flyer at the end of this KB article
• Watch an Avaya Workplace video here.

Note:  Not all phones are eligible for VoIP.  Read more here.

Instructions to request the Avaya Workplace VoIP service will be added when the service is available to the campus in 2021.

If you have any questions, please call TSS at 510-664-9000 (4-9000), options 2, 1, or send an email to telecom@berkeley.edu