eduroam is the primary WiFi network for the UC Berkeley campus community. In order to connect to eduroam individuals must create a key, or password, that will be used in place of their normal CalNet passphrase.
What types of accounts are supported on campus WiFi?
- Faculty, Staff, Students, and Associates (anyone with a CalNET ID) individual use
- Special Purpose Accounts for use with kiosks and other shared devices
Note that visitors from other academic and research institutes who already have an eduroam account do not need to create a new one when visiting UC Berkeley. Eduroam accounts are shared world-wide.
This article covers the following topics:
- Accessing the WiFi Keys tab in the Berkeley Portal
- Creating a WiFi Account
- Changing your WiFi Password
- Deleting your WiFi Account
Accessing the WiFi Key tab in the Berkeley Portal
- Navigate to the Berkeley Portal: https://portal.berkeley.edu
- You may be redirected to the CalNet authentication portal, if so log in using the account you want for wireless access and you will see the Berkeley Regional Portal home page
- Click on the People Cards link at the top of the page and you will see basic information about yourself. Please note that information displayed in My People Card is not displayed to other users. Any private information you may see in the different parts of the My People Card page is protected from unauthorized access
- Click on the details> button and then the WiFi Keys tab to see your wireless account information
- WiFi accounts can have a status of Active or Blocked. Active is a working account. Please contact the Information Security group for information about your account
- From here you can create or delete your WiFi account as well as request a new password as detailed in the following articles
Creating a WiFi Account
- Browse to the WiFi Keys tab of the Berkeley Portal https://portal.berkeley.edu/people/wifi_access
- Each CalNet ID is only allowed one eduroam account. If an account is already listed you can only change the password or delete it
- Click Make Changes to open the wireless account page
- If the system reports your account is locked please follow the link to the Information Security page for additional information, you will not be able to create an account until the lock is removed
- Click Create New
- You can click Regenerate Password if you would like to see a different password. Once you've clicked Regenerate Password you can't go back to a previous password
- You are not allowed to set your own password, only use passwords generated for you by the system
- You are not allowed to set your own password, only use passwords generated for you by the system
- The system will display your eduroam username and password. Store both in a safe place and click Create Account
- Your eduroam account has been created and can be used immediately
- This is the last time you will be able to see your password
- Be sure you store your username and password somewhere secure (such as with LastPass Premium, which is free to faculty, staff, and students)
- Click I have stored my password securely, and am ready to continue to be returned to the WiFi Accounts list
- Click Go back to WiFi Key Management to return to My People Card
Changing your WiFi Password
- Browse to the WiFi Keys tab of the Berkeley Portal https://portal.berkeley.edu/people/wifi_access to see your WiFi account list
- If your account is listed as Blocked your WiFi account has been suspended. Please contact the Information Security group for information about your account. Blocked accounts cannot be reset or deleted
- Click Make Changes to open the WiFi Account management page
- If the system reports your account is Blocked please follow the link to the Information Security page for additional information, you will not be able to modify any devices until the lock is removed
- Click the Change Password button and a new password will be displayed
- You can click Regenerate Password if you would like to see a different option. You can't go back to a previous password
- When you are happy with your password click Save New Password and the system will update your account.
- This is the last time you will be able to see your password
- Be sure you store your username and password somewhere secure (such as with LastPass Premium, which is free to faculty, staff, and students)
- You will be returned to the WiFi Accounts list and can click Go back to WiFi Key Management to return to My People Card
Deleting a WiFi Account
- Browse to the WiFi Keys tab of the Berkeley Portal https://portal.berkeley.edu/people/wifi_access to see your WiFi account list
- If your account is listed as Blocked your WiFi account has been suspended. Please contact the Information Security group for information about your account. Blocked accounts cannot be reset or deleted
- Click Make Changes to open the WiFi Account management page
- Click the Delete button to see the deletion confirmation window
- Clicking Delete Account will remove your account from the system. Clicking Cancel will stop the account deletion
- You will be returned to the WiFi Accounts list and can click Go back to WiFi Key Management to return to My People Card
For instructions on how to connect please choose one of following links:
- Windows 10 KB0010909
- macOS KB0010273
- Android KB0010271
- iOS KB0010268
- ChomeOS KB0014103
- Linux KB0010826
For additional assistance, contact CSS IT at 510-664-9000 and follow the prompts to reach a technician from between 8 am to 5 pm, Monday through Friday. A ticket may also be submitted through http://sharedservices.berkeley.edu/it/ or by e-mailing itcsshelp@berkeley.edu