Purpose
The purpose of the ServiceNow Steering Committee is to establish governance and visibility into the prioritization, adoption, and implementation of the ServiceNow platform functionality and usage at the University of California, Berkeley. ServiceNow is one of the platforms in the ESM (Enterprise Service Management) portfolio. Read the Charter to learn more.
ServiceNow Steering Committee Membership
The ServiceNow Steering Committee is composed of Process Owners aka Process Champions of the core domains of the ServiceNow platform who will advocate for the governance, capabilities, and resources needed to accomplish the full extent of University of California, Berkeley’s mission and strategic objectives.
View the list of Process Champions / Process Owners here.
What is a Process Owner?
Following guidance from EduCause, a Process Owner is the authority on a process, ensuring that the process supports the institution’s mission; promote the value of the process as part of the Service Management Program and work with the Service Management Office to continually monitor process health and maturity.
Each Process Owner has the support of a Process Advisory Board, which is composed of power-users in that particular process, who lend their skills, guidance, and knowledge about the process. Process Advisory Board members will review enhancement requests, shape the requirements, and determine priority of the work requested of the ServiceNow team.
Questions? Send email to servicenow-support@berkeley.edu