For cellular services, you can either choose to disconnect the entire service (in which case the phone number will stop working) or change the billing responsibility from the University to the individual user or another company.
A request must be submitted in the Telecom Catalog using the Disconnect an Existing Voice Service (Delete) form. This quick video shows how to submit a request to change cellular billing responsibility: https://youtu.be/KPzSvSpgYNQ
Once submitted and assigned, we will contact the carrier to release the phone number. The user will be notified of the release via email, and will then have 30 days to contact the carrier to assume responsibility for the phone number and either move it to a personal account or port the number to another carrier. Failure to complete this action will result in the loss of service on day 30.
Note: The catalog is rights driven. If you encounter errors while attempting to submit a request (the service number field will turn red and state that the information entered is invalid), this usually means you do not have rights to do so. In this case, find the person in your department who is familiar with and/or responsible for submitting these types of requests and have them submit the request for you. See this KB article for more information.
Still have questions? Email Cellular Services at wireless@berkekely.edu