Service at UC Berkeley

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14.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

13.0 - Last modified on 2026-03-24 Revised by Sarah Gonzales

12.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

11.0 - Last modified on 2026-03-24 Revised by Rich Meyer

10.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

9.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

8.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

7.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

6.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

5.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

4.0 - Last modified on 2026-03-24 Revised by Douglas Van Buren

3.0 - Last modified on 2026-03-24 Revised by Terri Kouba

2.0 - Last modified on 2026-03-24 Revised by Iryna Donchishin

1.0 - Created on 2018-11-08 Authored by Douglas Van Buren

Current list of known issues

Incident Management - Replying to the notification email of a resolved INC closes it.
Incident Management - Replying to an incident that has already been closed will trigger a notification informing end users to contact the Service Desk if they have more questions; however, this notification still refers to the Service Desk as CSS-IT and not IT Client Services.

Revised by Sarah Gonzales

Last modified 2 weeks ago

Known client issues in ServiceNow