How does Duo Desktop work?
Duo Desktop will check your computer for and flag items that are missing or out-of-date:
- Updates and patches (including browsers and operating systems)
- Firewall turned on
- Disk encryption enabled
- Berkeley Security Software (BSS) installed
An example of a successful health check will show all green checkmarks
(image from a from a macOS device):
An example of a failed health check will show one or more red checkmarks
(image from a from a Windows device):
My computer failed the Duo Desktop health check. What do I do now?
You will need to fix the issue preventing you from logging in. Don’t worry, the Duo application will provide links to help you fix the issue. Review the health check results to see what failed. Examples:
|
Problem |
Solution |
|
Operating system is not up to date |
Update your operating system. Report a problem with the campus help desk if you need assistance. |
|
Firewall not enabled |
Enable Firewall |
|
FileVault (Apple encryption) is not enabled |
Enable FileVault encryption |
|
Windows Encryption is not enabled |
Enable Windows Encryption |
|
Security software is not running |
Install Berkeley Security Software |
If you need help:
Report the problem to the IT help desk:
- Web portal: report a problem
- Email: itcshelp@berkeley.edu
- Please include a screenshot of your health check.
My Operating System is out of date. How do I fix this?
While an outdated operating system will not prevent you from logging in, it is a problem that needs to be fixed. If your operating system is out of support (meaning it is no longer supported by the vendor), your login will be denied. In either case, report the problem to the IT help desk for assistance.
BigFix is not appearing on my managed computer
Email itcshelp@berkeley.edu to open a ticket; they may have to uninstall and reinstall BigFix. Alternatively, you can try to access a protected application and follow the prompts to install security software.
How do I install Duo Desktop on my non-managed computer?
Use Self-Installation Instructions for the Berkeley Security Software; this will meet requirements for Duo Desktop.
Why is Duo Desktop not detected after installing updates to Windows 11?
Install Windows Update (KB5067036), which includes a fix for this issue from Microsoft. See Duo documentation for additional information.
How do I give permission for Duo Desktop to access GPS on my Windows computer?
Navigate to Settings > Privacy & Security > Location; ensure location services are enabled, and verify that apps are allowed to access location.
Why does Duo Desktop wants access to my local network?
If you get this Duo Desktop message, simply click Allow to proceed. If you do not grant access to the local network, you will not be able to access Duo Desktop-protected applications. You can find additional information on the Duo website.