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How to add a user to ServiceNow

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5.0 - Updated on 2023-01-13 by Terri Kouba

4.0 - Updated on 2022-07-21 by William Dvorak

3.0 - Updated on 2019-09-19 by Admin Anthony Roybal

2.0 - Updated on 2018-09-18 by Anthony Roybal

1.0 - Authored on 2015-09-17 by Aric Horstman

Users can be added to the ServiceNow platform via the Service Catalog.

Note: Group membership requests require approval from both the selected group manager and ServiceNow administrators.

Note: New CalNet IDs may require 24 hours before appearing in ServiceNow.

Note: A user can be a member of multiple groups. Please submit separate requests for each group.

  1. Go to IT Service Catalog > Enterprise Applications > ServiceNow
  2. Click  Add user to ServiceNow group
  3. Select a UC Berkeley affiliate
  4. Select an existing ServiceNow group
  5. Click Order Now
Authored by Aric Horstman
Last modified 2018-06-05 10:51:35