ServiceNow Steering Committee Membership
The ServiceNow Steering Committee is composed of Process Owners of the core domains of the ServiceNow platform who will advocate for the governance, capabilities, and resources needed to accomplish the full extent of University of California, Berkeley’s mission and strategic objectives.
Process Champions / Process Owners:
- Sally Baker - Service Desk
- Darin Clarke - bIT Recharge
- Sarah Gonzales - Knowledge, Service Catalog, Service Request,Service Request Provisioning, Service Portal, Customer Experience
- Lisa Hisson - Incident, Major Incident, Change
- Colette Jackson - TelCat (Telecom catalog, voice and data network, cellular, projects, e911, and more)
- Scott Nemes - Problem, CMDB, ITSM Governance rep
- Teal Sexton - HR ServiceHub
- Other process areas as the portfolio is expanded
The following representatives participate in a non-voting, ex-officio capacity:
- Terri Kouba - ServiceNow Service Manager, Steering Committee chair
- David Turner - Enterprise Service Management Program Executive Sponsor
- Anthony Roybal - Enterprise Service Management Team Manager
- Douglas Van Buren - ServiceNow IT Solutions Analyst and Subject Matter Expert
- Colette Jackson - (in her non-Process Owner role) ServiceNow IT Solutions Analyst and Subject Matter Expert
The following representatives may participate in a consultative capacity:
- bIT Architect SMEs
- Subject Matter Experts
- Office of General Counsel
- Office of Audit, Risk, and Compliance
- Privacy Officer
- Information Security Office
- and more
Questions? Send email to servicenow-support@berkeley.edu