Fully uninstalling the GlobalProtect remote access client requires the removal of several associated library files which can be
Before you begin:
- You must have administrator privileges to uninstall GlobalProtect.
- Contact CSS IT or your local IT department if you do not normally install software onto your computer.
- This procedure is suggested if you have encountered the error where multiple logins are required to use the bSecure remote access service.
To uninstall the GlobalProtect VPN client with the installer
- Launch the GlobalProtect.pkg file
- If you do not already have the installation software go to https://vpn.berkeley.edu and download it
- At the Welcome page click Continue
- At the Destination page click Continue
- On the Installation Type page unselect GlobalProtect and select Uninstall GlobalProtect, then click Continue
- Click Install (the button always says Install even if the operation is uninstall)
- You will be prompted for your User Name and Password, then click Install Software to uninstall GlobalProtect
- If you intend to reinstall tell the installer not to delete the installer when complete
- Click close to exit the installer
- Verify that GlobalProtect no longer shows up in the service list of in the Applications list
To uninstall the GlobalProtect VPN client without the installer
- Open a terminal window
- To open a Terminal Window:
- Navigate to the Applications Folder.
- Open the Utilities folder.
- Open the Terminal application.
- To open a Terminal Window:
- Type following exactly as it appears, into the Terminal window:
- sudo /Applications/GlobalProtect.app/Contents/Resources/uninstall_gp.sh
- Click the Enter key on your keyboard.
- Enter your password when prompted.
- If the application is uninstalled successfully you will be returned to the command prompt, if there are any issues an error will be displayed.
- Verify that GlobalProtect no longer shows up in the service list of in the Applications list
For additional assistance, contact CSS IT at 510-664-9000 and follow the prompts to reach a technician from between 8 am to 5 pm, Monday through Friday. A ticket may also be submitted through http://sharedservices.berkeley.edu/it/ or by e-mailing itcsshelp@berkeley.edu