If students/viewers have been reporting Access Denied Errors on your content, please try the following checks to resolve the error.
Check if you sent your viewers a KAF link
If you gave your students a link that started with "https://kaf.berkeley.edu/media", the link will not work because of campus-wide privacy settings.
Please see How do I provide a link to a Kaltura media item in bCourses? for alternative methods of sharing a link to Kaltura media.
Check if you have expired availability dates on your videos
Check if the video has availability dates. Availability dates on a video apply to all Media Galleries that it has been published in, as well as all places it has been embedded.
- Navigate to My Media
- Find the video you are trying to troubleshoot and select the video title.
- Scroll down to check if your video contains a "Available to View" section above the Details tab.
- If your video has that section, it has availability dates.
- If your video does not have that section, it does not have availability dates.
If you want to change or remove these availability dates, please follow the instructions in How do I restrict viewing of Kaltura videos to a specific time frame?
Check if your video is embedded in a Group Site
Check if the video is embedded in a bCourses Group Site (the url begins with "bcourses.berkeley.edu/groups/").
Due to a current bug, Kaltura does not work for students in Group Sites. (As a Teacher, you will be able to access what you embed, but students will not. Nor will they be able to do any embedding on their own.)
You will have to use one of the non-Kaltura methods to embed media in bCourses. For instructions, please see How do I embed media in bCourses?
Check your Course Site Visibility and User Enrollment
If the course is Public or Institution, check if the person having the error can be found in the "People" tab.
Anyone not in the People tab will not have access to Kaltura videos due to privacy settings. You will need to add the person to the People tab on the Course Site for them to access Kaltura videos.
Check if the course has been concluded
Check if the course has been Concluded.
- Navigate to the course in bCourses. (either through the course card on the Dashboard or through Courses > All Courses)
- Select Settings in the Course Navigation
- If the course has been concluded, the top right side will not show "Course Status" and options to Import, Export, or Validate Links in Course Content, as shown below.
- If the course is not concluded, "Course Status" will appear as below.
When you Conclude a course, all users are removed from the People Tool. Since Kaltura requires that a user be listed in People to access Kaltura content, there is no way for users to access your Kaltura content through this bCourses page anymore.
If you would like to grant a student access to videos in a Concluded course, you must share the Kaltura videos with them directly.
- For Course Capture videos, see How do I restrict viewing of a Course Capture video to only certain students?
- For non-Course Capture videos, see How do I restrict viewing of a Kaltura video to only certain students?
Still no luck?
If none of these checks fix the problem, please email kalturahelp@berkeley.edu for assistance.