An incident for a VIP will have a few visual flags in the incident and in list view:
On the Incident:
When caller is assigned to an incident, the user record is automatically checked for VIP status. In the incident form, a VIP icon appears beside the name and the name displays in red. The incident number will also be highlighted in yellow.
In the List View:
A yellow dot will appear next to the incident Number in the Incident list view, as well as the VIP icon displaying above the Caller.