If the SmartView tab has disappeared, the addin may have been automatically disabled by Excel / Office 2010 due to a crash or misc. performance issue.
To troubleshoot / restore the tab in Excel / Office:
- Open Excel.
- Click on File in the top left corner.
- Click on Options
- Click on Add-ins.
- Near the bottom of the Add-in pane, locate Manage: near the bottom.
- Click on the drop down menu to the immediate right of Manage:
- Select Disabled Items.
- Click on the Go button.
- In the Disabled Items menu, look for any references to the following:
- Oracle
- Hyperion
- Smart View
- Select any items which references the above.
- Click the Enable button.
- Close and restart Excel.
The SmartView tab should reappear.
For additional assistance, contact CSS IT at 510-664-9000 and follow the prompts to reach a technician from between 8 am to 5 pm, Monday through Friday. A ticket may also be submitted through http://sharedservices.berkeley.edu/it/