Self Service
In some cases, you may be able to find an answer more quickly by following these steps before reaching out for IT support:
- Check the Knowledge Base for an answer: Search the IT Knowledge Base (KB)
- Issues with a computer system or network problem: Check the System Status page for updates on any outages.
- Suspicious activity that may impact cyber security: Contact the Security team immediately.
- Access campus IT services: Browse our service catalog (CalNet authentication required).
- Tap into free training on various technical and non-technical topics: Log into LinkedIn Learning.
IT Support for UC Berkeley Employees and Affiliates
Faculty, staff, postdocs, student employees, visiting scholars & other affiliates can reach IT Support online or by phone (510-664-9000, option 1), Monday through Friday, 8 a.m. to 5 p.m. (excluding University holidays and curtailment periods).
Drop-in IT support is available to employees at the Academic Innovation Studio (AIS) in 117 Dwinelle Hall on Level D during the following hours.- Monday, Tuesday, Thursday, and Friday | 9 a.m. - 12 p.m.
- Monday through Thursday | 1 - 4 p.m.
- Friday | 1 - 3 p.m.
The Drop-in Support Center will also be closed on the following dates:
- Tuesday, April 8th
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Online Submit a ticket for IT help. |
Call Us Call 510-664-9000 and press 1 - often the quickest! |
Tech Support for Students (non-employee)
Student Tech Services (STS) provides free tech support to all graduate, professional, and undergraduate students at UC Berkeley. The Student Helpdesk is available in-person, by phone and via email (excluding University holidays and curtailment periods).
Need tech equipment? Check out our STEP program for free loaner laptops, hotspots, webcams, and more!
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In-Person Locations |
Call Us Call 510-642-HELP (4357). |
Send your request to sts-help@berkeley.edu. |
CalNet and Google Workspace (email) Support for Alumni
Alumni can reach CalNet and Google Workspace (email) Support by phone (510-664-9000, option 1, 5), Tuesday, Wednesday and Thursday, 1 p.m. to 3 p.m. (excluding University holidays and curtailment periods). Also, check out the Knowledge Base and frequently asked questions.