Current list of known issues
- Employee Self Service - When trying to select filter icon in the activity section for an Incident (any) the menu items appear and disappear.
- Employee Self Service - There’s an issue with hovering over reference icons in the ESS portal for Incidents and HR Cases.
- Employee Self Service - When using the IT incident form on ESS portal, as you type in the "Please describe your issue below" field the page jumps to the top of screen as you type each character. This has been fixed in release 7.3.0 for most browsers. However, there is still a small scroll problem in some versions of Safari. ServiceNow works best in Chrome.
- Knowledge - There are issues related to the ability to add or view comments on knowledge articles. Sometimes people are able to add or view comments and sometimes they are not. We have not yet tracked down the source of the problem. Closing the browser and re-opening it has fixed the issue for some people.