Beginning July 13, 2022, all @berkeley.edu Zoom accounts must be managed by UC Berkeley and will be required to use CalNet authentication.
Throughout June and early July the bConnected Zoom Team will be sending communications to customers who have Zoom accounts associated with @berkeley.edu email addresses outside of the Berkeley enterprise account. We have targeted the communications based on the following groupings:
- Customer has an account that is not eligible for an enterprise Berkeley Zoom account, and will need to move their account to a non-Berkeley email address if they want to keep the account’s content. For step-by-step instructions on changing the email address associated with a Zoom account, see Changing the email associated with your account – Zoom Support.
- Customer has an account that is eligible for an enterprise Berkeley Zoom account and will be moved into the enterprise environment. The customer will receive an email from us with instructions along with an invitation email from Zoom. The email from Zoom includes instructions and a link to approve the request. The email will come from no-reply@zoom.us with the subject line “UC Berkeley Zoom account activation.”
If you are currently paying for a Zoom Pro license and you do not accept the invitation to move to the UCB account, you will continue to be billed for your external account, but will not be able to access it and will need to work with Zoom support to cancel the billing. If you accept the invitation, you will automatically receive a final statement from Zoom and your account will be closed.
If you currently have a webinar or large meeting license, please let us know by replying to the email you received from the UC Berkeley Zoom Service Team or contact us via support ticket. If you currently have a webinar license, do not accept the invitation before contacting us.
If you have any questions about this change, please feel free to contact the Zoom Support team via the bIT Contact Us page.