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Zoom FAQs

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Zoom FAQs

 

How much is the monthly license and service fee for Zoom?

It is $2.85 a month.

This is for standard meeting product, 100 attendees/mtg.

Usage charges may apply if individuals choose to use their landline phones for meetings. See this pricing sheet for the per minute rates that may apply. If devices such as desktop computers, tablets, and smartphones are used, there are no additional charges.

 

What hardware should I use when using my computer to join a meeting?

You can find recommendations for hardware and configuration here.

 

Is a Zoom account transferable to another employee?

No, if an account holder should leave the university, the department must place an order to cancel the account immediately otherwise they will continue to be billed. If they have a replacement for that position, a new request must be placed for the replacement to get a new license.

This is necessary because Zoom licenses are associated with email addresses. It also helps us keep clean records for us and the departments for tracing and auditing purposes.

 

Can I change my Zoom meeting ID issued to me by the system?

Yes, when you receive your initial welcome package from the Zoom Administrator, please go to the section where you see your Zoom meeting ID. It allows you the option to change it to something friendly if you want. This is where you may want to change it to your phone number. However, the requirement is for 10 digits so if you choose to use your phone number, be sure to include the area code.

 

Why isn't Telecom Billing for Zoom licenses on a yearly basis since the cost of the license is so low?    

 

Telecom decided that it will be unfair for us to take money from individuals and departments up front since circumstances may change for each individual or department.  We chose to stick to the business model of Billing for services on a "as use" basis.  So if someone leaves or a department chooses to cancel a license partial year, we will not bill them for the whole year.  We are able to stop the Billing as soon as we are notified.

 

International Participants

The link below provides a complete list of all international toll dial in phone numbers Zoom provides.  These rates are charged to the participant, not to the meeting host. We recommend computer audio (VoIP) be used for meetings with international participants to eliminate toll charges.

https://zoom.us/zoomconference?m=sF-nz5fkLCW7aYr2lQRUkwIpZlwB6X8G

For premium audio (countries noted in red) click on the link below for pricing info: 
https://zoom.us/zoomconference/rates

 

If I do not take action on my departmental accounts what will happen to them?

Telecom will simply deactivate the accounts after March 29th, 2017.  The reason is because we cannot convert the multiple and departmental accounts without information from the individuals or departments holding those accounts.  We need specific unique email addresses to do so which must come from the departments or individuals.  If you departmental account is deactivated before the conversion to Zoom, you will need to place a brand new order of tc.berkeley.edu to acquire a new one.

 

If I need add-on services that is not part of the license fee, how where to I go to find the information?

Go to http://telcat.berkeley.edu/ or to read up on information about the add-on services, go to

https://berkeley.zoom.us/

 

Zoom Rooms – How do we use it?

Please click on the url below to see the various ways and instructions on how to use it.

https://support.zoom.us/hc/en-us/categories/200108436-Zoom-Rooms

 

Meetings & Webinars – How do we use it?

Please click on the url below to see the various ways and instructions on how to use it.

https://support.zoom.us/hc/en-us/categories/201146643-Meetings-Webinars

 

Audio, Video Sharing – How do we use it?

Please click on the url below to see the various ways and instructions on how to use it.

https://support.zoom.us/hc/en-us/categories/201137166-Audio-Video-Sharing

 

Messaging – How do we use it?

Zoom Group Messaging offers the following benefits: 

https://support.zoom.us/hc/en-us/categories/201137186-Messaging

 

How many department users can log into the webinar from different computers at the same time e.g. a moderator, co-host and host etc? Does each department user count towards the 100 users?

 

Each webinar "add on" license is assigned to a specific existing Pro License user (aka the host). We offer different attendee tier sizes based on the amount needed to attend during the live event. 

 

For example, our Webinar License 100 allows a total of 100 participants for each live webinar, as an example:

Attendees (1 Host + 3 Co-Presenters = 4. This allows another 96 attendees that could join).

 

What is the file type of the downloaded recording?

standard media file (Mp4)

 

If more than 100 register for a Webinar, do we get charged more per person or does the system block more than 100 registered attendees?

 

Zoom allows as many individuals to register as needed, we only care about how many attend the actual live event. If the Webinar 100 License is purchased, only a total of 100 participants can join (host + co-presenters + attendees = 100 participants). If you anticipate this will exceed 100, the Webinar 500 must be purchased PRIOR to the event, and enabled on the account. We do NOT allow

 

How do I create a SPA account? 

Creating the actual departmental account

https://bconnected.berkeley.edu/accounts/create-accounts-and-lists-individuals-and-departments