How to take (self assign) an Incident from the ServiceNow mobile app

While working in the field it will be handy to look up current incidents.  Doing this prior to leaving a specific location ensures that all customer incidents have been addressed or are being addressed.  

From the ServiceNow app Home page, select "My Incidents"

The following screen will appear.  This screen includes Incident menu choices (Create New, Active, Active P1, Assigned to Me, Stream P1, Filter, My Groups Work, My Groups Unassigned Work).  

In our example, the Service Technician has selected "My Groups Unassigned Work" and finds one unassigned ticket.  The Service Technician taps on the incident to view detail.

Determining she/he can take the incident, the Service Technician begins taking/self assigning the incident. If the Take button is solid blue, it can be tapped to assign the current record and save.

Once the selection has been made, the Service Technicians name will appear in the "Assigned to" field. The "Take" button has been disabled as it is no longer applicable for this record.