ZoomPhone VoIP Phone Service

Telecom reviewed the ZoomPhone service in August 2020. It was determined not to be a feasible VoIP solution at this time.  Telecom will offer the Avaya IX VoIP solution instead.

 

ZoomPhone would allow you to:

 

• Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps, from any location, either on campus or while you’re working remotely
• Option to keep your current campus phone number to power the Zoom Phone cloud PBX service in virtually anywhere in the world.
• Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge.
• Apps for Windows, MacOS, *nix, iOS, and Android are designed for ease of use while maximizing voice and video quality of service.
• Voicemail & Call Recording - Easily listen to or read your transcribed voicemails or listen to recorded phone calls from any PC, deskphone, or mobile device.
• Secure HD Audio Enabled to allow faculty and staff to communicate with secure high definition voice conversations.

 

Zoom supports secure voice calls across all supported SIP devices, desktop, and mobile clients. Zoom Phone supports standards-based encryption using SIP over TLS 1.2 Advanced Encryption Standard (AES) 256-bit algorithm for calls and during phone provisioning sessions. In addition, call media is transported and protected by SRTP with AES-256 bit algorithm for Zoom desktop and mobile clients, and with AES-128 bit algorithm for devices.

Zoom leverages the multiple layers and components of its production environment (listed below) to prevent and protect against identity and service theft (phreaking):
  •    All Zoom phone clients including zoom application client and hardware phone require registration and authentication prior to connection.
  •    All authentication between the Zoom phone client or hardware phone and Zoom SBC is encrypted with TLS 1.2.
  •    Users will not be able to retrieve authentication passwords from neither the Zoom phone application client side nor hardware phone side
  •    Zoom has a dedicated anti-fraud team to monitor all calls. When a fraud call is detected, Zoom’s Network Operations Center (NOC)and Operations team will be engaged immediately for further action.
  •    Zoom’s carriers have fraud detection; they will call Zoom’s NOC team and take the necessary actions to stop fraud calls at the same time
Zoom employs a multi-layered security model with secure data centers, security at the perimeter, at the service delivery layer, in addition to employing strong encryption (TLS 1.2 only) on the web applications.  Additionally, in the Zoom application interface, Zoom provides for security-related settings that are configurable by customers.

Watch this video to learn more about using ZoomPhone.

Note:  Not all phones are eligible for VoIP.  Read more here. 

 

If you have any questions, please call TSS at 510-664-9000 (4-9000), options 2, 1, or send an email to telecom@berkeley.edu.