--FINAL DRAFT--

WINAUTOMATION INSTALLATION PROCESS.

1. Downloading.

2. Installing.

3. Alison Murray (alison.murray@berkeley.edu) has the license keys and has been assisting customers with this step.  (The download listed above only installs a 30-day free trial.) 

4. Smartsheet driver installations (see Note)

5. Additional notes and troubleshooting.

1. DOWNLOADING:

I received the following link from Alison Murray. This is what I used to install WinAutomation on three PCs (details below)*:

http://email2.winautomation.com/R00s6X0KRM0000E0VPQVrq0

Please note that the main download page www.winautomation.com/download requires your contact info and requires you to verify your email address before it will offer you the download. *So, I used Alison’s link, above, instead.*

2. INSTALLING SOFTWARE (30 DAY FREE TRIAL - SEE NEXT STEP FOR FULL LICENSE):

Mainly you just need to click through the prompts. Some PCs may require Visual C++, and the WinAutomation installer will offer to install it for you.

WinAutomation occasionally requires a restart midway through. When this happened to me, I needed to launch the WinAutmation installation package again. Setup didn’t automatically resume after the computer restarted.

I selected the browser extensions during the installation process.

These also require the customer to enable them in their web browsers.

Enable the WinAutomation extension in Chrome:

After enabling this, a Windows OS notification popped saying the Chrome extension will launch at system startup and will continue to run in the background even after Chrome is closed.

Enable the WinAutomation extension in Firefox:

3. INSTALLING THE LICENSE KEY :

Alison Murray (alison.murray@berkeley.edu) has the license keys and has been assisting customers with this step.  (The download listed above only installs a 30-day free trial.) 

Notes from my conversation with Alison Murray on how to update the license key:

- Open WinAutomation Console.

- Select “Options” tab.

- Select “License”.

- Click “Enter License Key”.

- Copy and paste Alison’s license key into the window.

- Copy and paste the machine ID from the laptop and provide to Alison.

4. AN ADDITIONAL DRIVER WAS REQUIRED FOR USE WITH SMARTSHEET:

NOTE: Anyone from BRS that will run a bot connecting Smartsheet to UCPath Template will need a full license of Smartsheet. The employee should have their regional director email Nick Endsley (nendsley@berkeley.edu) to request a license if one is needed.

Eric Fong received calls from the three customers I installed WinAutomation for, and he provided me with the following notes on how he installed the Smartsheet driver for them:

- Bomgar to customer’s screen.

- Made sure they were running the bSecure GlobalProtect VPN at the time.

- Entered his Administrator credentials during the installation and allowed the drivers to be installed.

5. ADDITIONAL NOTES / TROUBLESHOOTING:

*PCs Ben K installed WinAutomation on using the steps in this doc:

1. Kelly Peeples - OptiPlex 7050, Service Tag: DBNZLP2.

2. Maritza Rivera - Latitude E7450, Service Tag: J78FF72.

3. Yuvitza Rivera Nolasco - Latitude E7440, Service Tag: 5R9CYZ1.

Here’s the error we witnessed during installation on Yuvitza’s laptop. My notes and the resolution, below.

Yuvitza had been using a Mac that she traded in for an old Windows laptop that had been sitting on a shelf unused for a long time, so her laptop was/is very out-of-date and encountered an error on Windows Update (0x80244019). We installed WinAutomation anyway and got the error shown above. We resolved this by uninstalling an old, incompatible version of Visual C++ 12.0.3. After that, WinAutomation was able to install a newer Visual C++ (v14.0), and seemed to be okay.

To uninstall, I simply went to Apps & features under in Windows Settings (using the Control Panel would also likely have worked). (See screenshot, below.)