A knowledge base article about Why Create an Incident (Break/Fix/Question) provided by the UC Berkeley IT Service Hub - Knowledge Portal
Open an Incident ticket (INC) to obtain repair of break/fix-only issues.
This is how your department should access help when needed for your Voice and Data services.
Watch this quick video to learn more about opening Incident (INC) tickets: https://youtu.be/KJ4jkxS6c8I
To learn about requesting new services and discontinuing or changing existing services, see KBT0013778.