What is a Recovery Email Address?
A Recovery Email Address is a personal email address (such as Gmail, Yahoo, or Outlook) that is not your "@berkeley.edu" account.
You must have one listed on your CalNet record to use the self-service tools at mycalnet.berkeley.edu. Without a recovery email, you will not be able to change your passphrase or reset it if you forget it. Setting this up now will save you time and prevent lockouts later.
How to Add or Change a Recovery Email Address
- Log in to the CalNet Account Manager.
- Select Change My Recovery Email Address.
- Enter your personal, non-berkeley.edu email address in the New recovery Email Address field.
- Click Change.
- Navigate to the inbox of the email account you just provided.
- Find the email from CalNet with the subject "Confirm external email address change" and open it.
- Click the Confirm email address button.
Note: You must click this link within three days, or the request will expire.
How do I find my Recovery Email Address?
Log in to the CalNet Account Manager and look for the Recovery Email field on your dashboard. If you have an address on file, it will be listed there.
How do I add an address if I cannot log in?
If you are unable to log in to set your recovery email, send an email to calnet@berkeley.edu. Please include your Student, Alumni, UCPath, or CalNet ID and request to set your Recovery Email Address.
Identity Verification Required: For security purposes, you will be required to provide additional information to verify your identity before help desk can assist you.