VoIP Softphone Service

Dear Voice Service User:

 

As a voice services customer, you can use our VoIP Softphone, aka Avaya Workplace, to make and receive calls from your campus phone number on your computer, laptop, or smartphone—anywhere in the world. This feature enhances your flexibility when working remotely or on campus and is available at no additional cost! 

 

Sign up for VOIP Softphone

To sign up for the service, please visit the Telecom catalog and enter your campus phone number to order it.  No chart string is required for this. 

 

Benefits of VOIP Softphone

• Use your campus number anywhere: Make calls from your computer, laptop, or smartphone while displaying your campus phone number on Caller ID—no matter where you are.
• Increased reliability: Enjoy more reliable service by moving away from outdated vendor technology.
• Campus supported: Our VoIP solution runs on the campus network, backed by our dedicated network team with better performance, stability, and responsiveness to issues.
• Learn more about this new feature.

 

Why is this changing?

As we continue evolving and improving campus technology, we aim to gradually migrate from desk phones to “soft” phones for customers who prefer them and to migrate from analog to digital voice services. These changes will improve service reliability by leveraging existing campus infrastructure and reducing dependencies on obsolete, failure-prone vendor technologies. 

 

Contact

If you have questions or concerns, please contact us at telecom@berkeley.edu. 

 

Thank you for utilizing our campus voice services.

 

The Communications & Network Services Support Team
Campus IT Infrastructure | Berkeley IT