UCB Voice Announce and After Hours Support

Dear Telecom Customers:

 

Yesterday we experienced a campus-wide problem with inbound and outbound calls not coming or going through.  ATT has identified the problem and resolved it by mid-afternoon. Our engineers kept updating the status page and all departments who have signed up to receive notifications when there are voice system problems at  https://groups.google.com/a/lists.berkeley.edu/forum/#!forum/ucb-voice-announce

 

Once you sign up and receive notification from us, PLEASE DO NOT REPLY to the email.  Sending the notification indicates that we are already aware of the problem and working on it.

 

We thought it appropriate to resend the message below that was shared with the campus several months ago.  There are still a number of departments who do not currently subscribe to this email list. Being first to know when our systems are down is critical to all departments.  Please sign up now while it is on your mind

at https://groups.google.com/a/lists.berkeley.edu/forum/#!forum/ucb-voice-announce

 

 

 

Recently we became aware that not all departments or individuals on campus are aware of Telecom Voice’s notification mechanism used to report and update voice issues that may arise.  In addition, we also use this portal to announce upgrades and updates that may impact your business to the voice systems.  This is an opt-in service that notifies you when a voice system announcement affecting the campus is issued.  It’s been a while since we reminded our customers about this.

 

Please sign up for the notification and status updates by subscribing to ucb-voice-announce:

 

You will receive notices if problems or system upgrades or updates occur.  We have business processes in place that allows our engineers to give current updates every 2 hours on major issues.

 

Please sign up today so that you or your department will never be out of the loop.

As a reminder, if you become aware of a Telecom problem after business hours, please see the after-hours support process below.

 

To report a Major System Outage requiring immediate attention between 5:00 pm and 8:00 am.

 

Call phone number 510-664-9000 and select option 1 

 

Press 1 - For a non-major outage to leave a voicemail and your issue will be processed the next business day

 

Press 2 – For Telecom Afterhours Support, please leave a detailed voicemail with your issue and contact information and the on-call technician will be paged with your issue.

 

Press 3 – For Network Afterhours Support, please leave a detailed voicemail with your issue and contact information and the on-call technician will be paged with your issue.

 

Thank you

IST Telecom