The Perceptive Content (PC) Client stops responding when rendering a PDF file in the PC Viewer

Description 

In Windows 10 environments, attempting to load a PDF in the Perceptive Content Client Viewer may cause the client to crash. This is a known issue with Adobe DC  (Adobe decided to change the way it works when opening PDFs through a command line and this is why Perceptive Content stops responding).  

Resolution

The best/most successful solution to date is to uninstall Adobe Reader DC and install an alternative PDF viewer such as Adobe Reader XI, PDFXchange, or Foxit.

 

Workarounds

If the resolution above is not an option please see below additional available workarounds. Multiple workarounds  may need to be attempted before the issue is resolved

1.      Leave a document open and minimized. Open a pdf document and leave it open, minimize the viewer windows, then open workflow items that need to be viewed. While the PDF document is minimized, Perceptive Content should be able to open other PDFs as expected without any issues. Make sure to close the first item before disconnecting from Perceptive Content. 

2.      Open IE and go to Tools > Manage Add-ons > All add-ons > Disable any add-on for Adobe Acrobat Pro. Enable the add-on for Adobe PDF Reader if it's not already enabled. This should force IE, and the Perceptive Content Client, to render the PDFs using the Adobe Reader DLL files instead of the Adobe Acrobat Pro DLL files.

3.      Uninstall all versions of Adobe Acrobat if multiple versions are installed. Ensure only the latest version is installed.

4.      Ensure that only one version of Adobe is installed

5.      Right click on the item and open in associated application